As of 3:00 PM CT, we have confirmed full resolution for the incident that caused issues with draw visibility across CLA+ beginning at roughly 11:59 AM CT on 10/23/2026.
No data was lost or compromised for the duration of this incident -- impact was limited to visibility of the draws only.
Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Resolved
As of 3:00 PM CT, we have confirmed full resolution for the incident that caused issues with draw visibility across CLA+ beginning at roughly 11:59 AM CT on 10/23/2026.
No data was lost or compromised for the duration of this incident -- impact was limited to visibility of the draws only.
Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Monitoring
At approximately 2:10 PM CT we implemented a fix for the incident that caused issues with draw visibility across CLA+ beginning at roughly 11:59 AM CT on 10/23/2026.
Pre-existing draws may still appear missing or incomplete while the fix applies to the full set of historical draws. No data was lost or compromised for the duration of this incident -- impact was limited to visibility of the draws only. We’ll share another update once restoration is complete.
Thank you for your patience during this time. We apologize for any inconvenience this has caused.
Identified
We have identified the cause of the incident causing some CLA+ users to see a blank draws view or be unable to find previously submitted draws, beginning at approximately 11:59 AM CDT on October 23, 2026. The issue is limited to how draws are displayed, and we have no indication that the underlying draw data was affected. In the meantime, some draw lists may temporarily show stale data.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to resolve the issue.
Investigating
We are currently investigating the cause of an incident identified at 11:58 AM CDT on October 23, 2026, impacting CLA+, causing some users to see a blank draws view or be unable to find recently submitted draws in projects or deals.
At this time we do not know the cause of the incident or have an estimated time for resolution. We will provide updates as we have them, and we appreciate your patience while we work to resolve the issue.