Login issues for users w/ text message MFA

Incident Report for Built Technologies

Resolved

The issue blocking some Built users from receiving the valid MFA code text messages required to log into their accounts was resolved at 5:31 PM CT on 10/24.

Posted Oct 24, 2024 - 17:30 CDT

Identified

An issue with one of Built's vendors, Amazon Web Services, is blocking some Built users from receiving the valid MFA code text messages required to log into their accounts. Amazon is aware of the issue and is working to resolve it.

We appreciate your patience. We will provide updates as soon as we receive them.

Posted Oct 24, 2024 - 15:48 CDT

This incident affected: Built Service Availability (Authentication and User Management) and Built for Construction (Authentication and User Management).