Login issues for users w/ text message MFA

Incident Report for Built Technologies

Resolved

As of 1:05 PM CT on 10/25 Verizon wireless has confirmed resolution of the issue causing delayed MFA text messages, blocking some Built users from logging into their accounts.

Posted Oct 25, 2024 - 13:05 CDT

Identified

An issue with one of Built's vendors, Amazon Web Services, is blocking some Built users from receiving the valid MFA code text messages required to log into their accounts. This issue has been occurring intermittently since 12 PM CDT 10/25. Amazon is aware of the issue and is working to resolve it.

We appreciate your patience. We will provide updates as soon as we receive them.

Posted Oct 25, 2024 - 10:07 CDT

This incident affected: Built Service Availability (Authentication and User Management) and Built for Construction (Authentication and User Management).