Login issues for users w/ text message MFA

Incident Report for Built Technologies

Resolved

As of 12:01 PM CT on 11/24 we've confirmed resolution of the incident identified at 11:30 AM CT that impacted all Built products, blocking some users with text message MFA enabled from logging into their accounts.

Thank you for your patience. We apologize for any inconvenience this caused.

Posted Oct 24, 2024 - 12:03 CDT

Investigating

We are currently investigating an incident identified at 11:30 AM CT on 11/24 that impacts all Built products, blocking some users with text message MFA enabled from logging into their accounts .

We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.

Posted Oct 24, 2024 - 11:54 CDT

This incident affected: Built Service Availability (Authentication and User Management) and Built for Construction (Authentication and User Management).